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08 '22

Tinting Chicago: Why Customers Trust Our Company

In the first part of this article, we told you about ways that tinting can improve your life. And now it’s time to find out why Tinting Chicago stands out from the rest of the crowd — and what services and benefits it offers to its Chicago customers. Alex Belov, the general manager of Tinting Chicago, answers the most popular questions that we get from you, our customers.

Alex, why do Chicagoans choose Tinting Chicago?

There are so many tinting companies that provide high-quality services to their clients! I guess, one of the best ways to understand our approach to work — is to read our customer reviews. For us, customer satisfaction is always the number one priority. And our team will do a lot for you to leave our shops happy and with the result you wanted (or even better!). 

We always ask for honest feedback from our clients, and if there is anything that they are not satisfied with, it becomes our new challenge. We guarantee that we will put all effort possible into transforming it into the best quality possible.

Our guarantees are solid, and our prices are transparent. There are no hidden or unexpected costs, and a free estimate that you get on a phone will always match the prices that you get in the shops. And when you are in the shop, you can always enjoy our comfortable and cozy waiting zones with free Wi-Fi, hot and cold beverages, and a chance to get a little rest while you wait for your car to come out fresh from the workshop.

What does a customer have to pay attention to when choosing a tinting shop?

IMHO, the price is not always the key point to choosing the right tinting shop. Here are a few pieces of advice:

  • The location. See how conveniently the shop is located. (Remember, you might need to spend a couple of hours waiting for your car!)
  • Check out the online customer reviews, they have to be good. (Three stars is not enough.)
  • Choose only certified businesses with extensive experience!
  • Understand what brands the company works with
  • Inquire about the guarantees that the shop provides
  • Walk-in Tinting shops might require much more waiting time, there might be a queue. Better choose one where you can book an appointment in advance! 
  • A phone chat with a company representative, the level of his knowledge, and a personal approach to your requests are super important
  • Find a realistic price/quality ratio

Alex, if you were really short of time, how would you describe the whole Tinting Chicago business in just, let’s say, 4 sentences?

  1. We strive for customer satisfaction. Each client’s happiness is our number one priority. We always gather our clients’ feedback and improve our services regularly.
  2. We offer only high-quality services and products. By doing so, we can provide solid warranties both for our work and the films.
  3. Our work complies with the standards of the International Window Tinting Association (IWFA). In case of all doubtful situations, we work according to the IWFA regulations.
  4. Tinting Chicago offers adequate speed of work. The reasonable pace of our work is what our customers value us for. If we tell you then you will get your car back in 2 hours, you will get it back in 2 hours.

And if we have just narrowed it down to three words?

Quality. Warranties. Trends.

Please tell the readers about the Tinting Chicago team.

Our team — is our most important asset. Right now we have 20 staff members. All Tinting Chicago employees are licensed specialists who are constantly expanding their knowledge. We often visit professional events, exhibitions, and work closely with manufacturers’ customer service teams. We know all of the latest trends, are well informed, and are offering our clients the best products and services in today’s market.

The Tinting Chicago team consists of two groups of specialists — one performs jobs in the shop, and the other works on-site, on the client’s premises. I won’t bore you with technical details and the description of the tools and equipment that we use, I will mention just one important thing. I think it is the key description of our approach to work. Everything we do, we do 100%. As if we were doing it for ourselves or our families. And this is how we take our customers — like the members of our extended family. Join us!

Your company’s Tinting facilities (shops): what main features do they present?

Right Tinting Chicago has three conveniently located shops: 3621 N, Harlem Ave; 2720 Unit B, W, Grand Ave and the recently opened one on 1402 N, Rand Rd, Palatine. All of them feature facilities for automotive tinting, vinyl car wrap, including commercial graphics (tinting and wrapping, chrome delete, decal works, etc.), and car paint protection.

In case you need your corporate fleet customization, our technicians will perform it on your premises, with the use of high-end equipment and materials. 

As for the commercial and residential buildings’ window tinting, we are one of the Chicago companies that offers a free on-site estimate. Give us a call and schedule your appointment! Our specialist will visit your home or office with samples and fresh ideas!

Tinting Chicago only works with particular brands. Why? How do you understand what films to choose from? Could you give a few examples?

It makes total sense that companies like ours want to work with the best brands, offering the highest quality on the market. 3M is the obvious choice. This world-renown manufacturer is an industry leader, producing superior vinyl films. But we are also keen to offer our clients affordable prices! And this, honestly, is not the case with 3M — its products are relevantly expensive. 

So we started looking for a more affordable option — of course with no loss of quality! After years of research, and testing different films, we now can say that we found a perfect mid-price-range brand Rayno. 

Besides looking at the basic characteristics of the vinyl, we test its performance in time: it is important for us that films mustn’t fade, change color, peel, etc. Sometimes we do it on our fleet, sometimes — offer special deals for the customers and do the “test-drives” on their cars. And Rayno proved to be just right! It is strong, durable, and non-fading, with high protective qualities. We have worked with this brand for several years now, are very satisfied and keen to test its new products. 

For the residential and commercial tinting, besides 3M, we chose to work with leading brands Suntek, and SOLYX. And we wrap cars in superior quality Avery Dennison and 3M vinyl films. Tinting Chicago provides guarantees for all services: and by choosing reliable partners, we also secure ourselves from the need to re-do the work in case the film performs badly! 

Alex, please list finished projects that you are most proud of.

Car window tint

Window tinting for the GMC DeLorean — a famous car model from the “Back to the future”. We did the full window tinting with the UV protection film.

Full window tinting for the rare car models Aston Martin DB11 and McLaren 570S. Tinting rare models require highly-professional skills and super meticulous work. But we have a few cars like that in our portfolio, with very good customer reviews.

Commercial tinting

Window tinting for the new IKEA store in Chicago. We have applied safety & security clear film to the whole of the store. IKEA takes attentive care of its employers and customers. This specialty window film, in case of any mechanical damage or stress, stays in place, preventing the glass from shattering, and the scattered shards from flying around.

Window tinting for Mitchell Gold + Bob Williams Home furnishings. It was a complicated project, including the removal of the old film from all of the front sides of the store. Then we needed to apply the new film (from the inside). But the layout of the space didn’t allow unobstructed access to the windows: we had to rent a special elevator to reach them. Also, we could only work at night — customers’ comfort and safety are key priorities both for the store, and our company. Right now a high-quality UV and heat protection film is installed on all of the store’s windows.

Window frame wrapping for WPA Chicago LLC — a premium Italian furniture store. Regular window frames aren’t always exactly a stylish design. To comply with the exquisite interior and the products that WPA Chicago offers, we were requested to transform the window frames’ surfaces into beautiful charcoal matte. The result truly speaks for itself: the storefront now reflects the owner’s approach to quality. This was one of the most meticulous custom projects that we have ever done. Soon we will be tinting all of the WPA Chicago LLC with the UV protection film: expensive furniture just cannot be exposed to the direct or indirect sun! The application of this specialty film will keep it from fading and will create a literally cool atmosphere inside the store.   

Vinyl wrap

Private Rolls-Royce Dawn — full car wrap + chrome delete in satin black + full ceramic coating. Old, exclusive, rare models are often quite tricky to wrap, there are a lot of curves, small details, uneven surfaces, etc. And that was exactly the case. Before wrapping a car we have to disassemble it — remove mirrors, door handles, etc. The whole process took six days for the three Tinting Chicago specialists to fully wrap this unique car.

Mercedes G Wagon satin black wrap. We consider this model the hardest to wrap among all cars. After a few days’ work, the result was close to perfect.   

Helicopter design customization. Application of three colored vinyl stripes over the body of our client’s helicopter. It took two days for three Tinting Chicago specialists to finish the job.

Car paint protection

PPF application to Porsche Taycan 2021 — new model of sports electric car. We applied satin XPEL PPF over this Porsche Taycan’s body to protect it from any mechanical, chemical, and UV damage. 

Commercial graphics

Decal works for Jaguar — advertising for a private plastic surgery clinic. Application of Avery Dennison Satin Fresh Spring film and clinic logo on decal application. The overall design of this car came out very cool and effective, the client was more than satisfied.

Fleet graphics

FedEx delivery 53 feet trailers customization. We have removed the old logos and upgraded the trailers’ design.

Can you remember any unusual or funny moments that happened during your work?

I’m sure all our team members have many funny stories to share, I will just tell you about a couple from my experience.

Once I was applying window tint film over the windows of a very high building. Scaffolding, wind — you can imagine! I don’t know how it happened, but I accidentally applied the soap solution on the wrong side of the film. Having securely installed the film, I touched it to test, and realized that my hand was stuck to the adhesive surface! Of course, I had to redo it straight away.

Another time the client ordered the headlight tint. He handed us the keys and named the model of his car that was parked by our shop. We brought it to the workshop and tinted it according to the request. When the customer returned to pick up the car, he was pretty shocked to find out that it was a different vehicle! The vehicle was so old, that basically, any ignition key would start it! This is how we tinted the headlights of somebody else’s car! When we found the owner of the “wrong” car and explained to him the situation (and of course presented the service as a gift), he was pretty happy. 

What are the interesting tinting innovations that car owners can benefit from today? Anything crazy?

Well, the tinting services are still pretty straightforward: if you plan to install a UV protection film, you cannot expect an extra layer of privacy from it. But there are innovations that become trends: VLT (visual light transmittance) changing films. Depending on the amount of light, the window tint would act as a chameleon, becoming lighter or darker. For now, these films are pretty expensive, and the brands don’t offer lifetime guarantees for the quality.

The smart tint is becoming more and more popular: with the help of special technology, it changes its opacity (transparent to frosted and vice-versa). All you have to do is press the button! Tinting Chicago works with this film (quite tricky to install, by the way!), but not all of the customers want to spend 10 times more on this wonder (laughs, — editor’s note).

I think the craziest thing in our industry is still professional custom work. Our team has experience in the creation of absolutely unique car designs with the help of good old vinyl films. I was much more awed by the result than by all of the innovation that I saw until this moment. But it is very interesting to see what the future brings us!

Alex, please give some advice to our readers.

When choosing a tinting company, give preference to companies with a distinctly personal approach to the customers. Communication is the key: even by the first call for an estimate, you can understand how these specialists will act in case of any issues. You want to be sure that all your requests will be fulfilled, and all of the guarantees followed. Customer reviews will help you to make the right decision. Real pros are always transparent with all of the information. And look for big names in the portfolio, too!

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